The Unit engages actively with the Institute community, soliciting its current and changing requirements in support of the Vision and Strategy in order to:

• meet users’ expectations and needs for high quality services in ICT.
• deliver those services effectively, efficiently and responsively
• develop and enhance close partnership with departments and other institutions so as to encourage the best working practice
• plan ahead cooperatively to keep pace with change in it providing leadership for innovation in ICT

The key objectives for the Unit

• implement strategies for improving ICT infrastructure and for support to teaching staff as well as involving the department’s staff in developing the new culture in ICT
• play a leading role in developing and implementing the Institute’s ICT/Information Strategy
• exploit the opportunities for the future Learning Resource Center to improve support for teaching, learning, and research
• Contribute to and enhance Institute initiatives in open and distance learning, lifelong learning, regional development, and other outreach services
• Improve service quality to students (e.g. inter-library loans, inquiry handling, registration for ICT services etc.

Improve robustness, the resilience of ICT systems in the Institute